Frequently Asked Questions (FAQs)
Find quick answers to the most common questions about orders, shipping, returns, and more.
Orders & Payment
Q: How can I check the status of my order?
A: You can track your order by logging into your account on our website and visiting the ‘Order History’ section. You will also receive a shipping confirmation email with a tracking link once your order has been dispatched.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as displayed at checkout.
Q: I entered an incorrect shipping address. What should I do?
A: Please contact us immediately through the Customer Service portal. We will try to update the address if your order has not yet been processed and shipped. We are not responsible for orders shipped to an address provided incorrectly.
Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer several shipping options, including standard and express delivery. Shipping costs and estimated delivery times are calculated at checkout based on your location and the selected service.
Q: Do you ship internationally?
A: Currently, we ship to the select countries listed at checkout. Any applicable customs duties or taxes are the responsibility of the recipient.
Q: My order hasn’t arrived yet. What can I do?
A: Please use the tracking number from your shipping confirmation email to check the carrier’s status. If the tracking information is unclear or the package is marked as delivered but you haven’t received it, please contact us for further assistance.
Returns, Exchanges & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery for items in their original, unworn condition with all tags attached. Sale items may be subject to a different policy.
Q: How do I make a return or exchange?
A: Please initiate the process through the ‘Returns’ section in your account page. Follow the instructions to generate a return label and packing slip. All return details can be found on our Returns Policy page.
Q: How long does it take to receive my refund?
A: Once we receive your returned item, it takes 3-5 business days to process it. Your refund will then be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund.
Products & Sizing
Q: Where can I find your size guide?
A: We provide a detailed size guide on every product page to help you find the perfect fit. We recommend comparing your measurements to our chart for the most accurate sizing.
Q: Are your products true to size?
A: Our sizing is generally consistent with standard sizing. We recommend reviewing the specific size guide for each garment and reading customer reviews for feedback on fit.
Q: The item I want is out of stock. Will it be restocked?
A: We regularly restock our popular items. Please use the “Notify Me When Available” feature on the product page to receive an email alert if the item is restocked.
Account & Website
Q: How do I reset my password?
A: Click on the “Forgot Password?” link on the login page. Enter your email address, and we will send you a link to create a new password.
Q: How can I update my account information?
A: You can manage your personal details, shipping addresses, and newsletter preferences by logging into your account and accessing the ‘My Profile’ section.
Still need help?
If you couldn’t find the answer you were looking for, our dedicated customer service team is ready to assist you.